Thank you for supporting slow fashion. Because each handbag is handcrafted with care, I have specific guidelines to ensure every customer receives a pristine, high-quality piece.

1. The Returns Window

I accept returns and exchanges within 14 days of the delivery date.

To be eligible: items must be unused, in their original packaging, and with all tags attached.

Handmade variance: please note that since all bags are handmade, minor variations in leather grain, stitching, or fabric placement are expected and celebrated as part of the unique character of your bag.

2. Non-Returnable Items

To keep this small business sustainable, the following items are final sale:

Custom or personalized orders — any bag made to your specific measurements or featuring custom monogramming.

Sale items — items purchased during a clearance or "Last Chance" event.

Worn or damaged items — any bag showing signs of wear, makeup stains, or perfume scents.

3. How to Start a Return

Email us at enquiries@cocogracedesign.com with your order number and the reason for the return.

Once approved, I will send you a Return Authorization (RA) number.

Ship it back using the original packaging to prevent the bag from losing its shape.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. I highly recommend using a trackable shipping service, as I cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, I will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damages & Quality Issues

I take immense pride in my craftsmanship. If your bag arrives with a structural defect (e.g. a broken clasp or unraveled seam), please contact us within 48 hours of delivery with photos of the issue. I will provide a pre-paid shipping label and offer a repair, replacement, or full refund at no cost to you.

I am a team of one, and I handle every return personally. I appreciate your patience.